24/7 call answering
Nights, weekends, holidays. No gaps.
Everything a receptionist does. Without the schedule.
Every feature, grouped by what it actually does for your business.
Answering calls
Natural-sounding voice
Most customers don't realize it's automated.
Handles many at once
Three callers at 8am? All three get picked up.
Custom greeting
Bella opens with your shop name in your words.
Service area filter
Politely declines jobs outside your zone.
Residential or commercial
Knows which questions to ask.
Handling emergencies
Emergency triage
Floods, burst pipes, gas smells, no heat, no hot water — flagged in real time.
Instant text alerts
You get a text the moment an emergency comes in.
Shut-off guidance
Walks the caller through shutting the water off while you're on your way.
Priority routing
Emergencies jump the line. Routine calls get scheduled.
Booking jobs
Calendar booking
Puts the job on your schedule, confirms with the customer by text.
Booking links by text
Lets customers pick a time that works.
Job details captured
Fixture, issue, access, property type — all on the ticket before you arrive.
Booking confirmations
Auto-sent so customers show up expecting you.
Staying in touch with customers
Two-way texting
Customers text your business number, Bella texts back.
Appointment reminders
Day-before and morning-of texts. Cuts no-shows.
Quote follow-ups
Reaches out if a quote's been sitting for a few days.
Review requests
Same-day review ask after the job is done — when they're still happy.
Keeping track of everything
Every call summarized
Written up in plain English. Sent to your inbox or as a text.
Customer history
See every job and call for every customer in one place.
Job status tracking
Booked, in progress, done, invoiced. No spreadsheets.
Follow-up reminders
"Haven't heard back from Mrs. Jones" — Bella surfaces it.
Setup & compatibility
Keep your phone number
No new hardware. No new line.
Works with your calendar
Google Calendar, whatever you use.
Turn it on and off
You're in control.
Month-to-month
No contracts. Cancel anytime.
See it run on a real call.
10 minutes. We'll show you exactly how Bella handles your calls.
