Straight answers.
The stuff every plumber asks us before signing up.
Setup & how it works
How long does setup take?
About 15 minutes on a setup call, plus 30 seconds on your phone to forward your missed calls. Most shops are fully live the same day.
Do I need a new phone number?
No. You keep your business number. Bella picks up when you don't.
Do I need new equipment or software?
No. Works with your existing phone. You can add integrations with Google Calendar or your scheduling tool later if you want.
Can I turn it off when I want to answer myself?
Yes. Bella only answers calls you don't. You're always in control.
Does it work if I already have a receptionist?
Yes. A lot of shops use it as overflow — Bella picks up when the receptionist is on another line, at lunch, or off the clock.
The calls themselves
Will my customers know it's not a real person?
Most won't. Bella's voice is natural and the conversations feel normal. If a customer asks directly, she'll be honest — but most never ask.
What if a caller asks something Bella doesn't know?
She takes a detailed message and flags it for callback. She never makes up answers. You get the full call transcript so you can follow up with the right info.
What happens during a real plumbing emergency?
Bella's trained to flag emergencies — floods, burst pipes, gas smells, no heat. She grabs the critical info, walks the caller through shutting the water off if needed, and texts you immediately so you can respond.
Commercial calls vs residential?
Bella asks early in the call and adjusts the questions. You'll know before you show up.
Calls outside my service area?
Bella politely declines and suggests they find a plumber in their area. You don't waste time on jobs you can't do.
Does Bella speak Spanish?
Yes — multiple languages supported. Ask which ones fit your market on the demo.
The business side
How much does it cost?
Affordable, month-to-month, no contracts. Exact number depends on your call volume and setup — we give you a quote on the demo. Most guys recover the cost from one or two jobs they would've missed.
Are there contracts or setup fees?
No to both. Month-to-month, cancel anytime, no setup fees.
Does it integrate with my scheduling software?
Google Calendar, Jobber, Housecall Pro, and most of the usual suspects. We'll confirm yours on the demo.
Does Bella handle payment?
You handle payment the way you always do. Bella books jobs and captures details — she doesn't take credit cards or replace your billing process.
What if I get a ton of calls at once?
Bella handles unlimited simultaneous calls. Three callers at 8am all get picked up at the same time.
Trust & control
Who owns the call data?
You do. Every call, transcript, and customer detail is yours. We don't sell data. You can export it anytime.
Is it secure?
Yes. Calls are encrypted. Customer data is stored securely and isn't shared.
Can I listen to my calls?
Yes. Every call is recorded (where legal) and transcribed. You can listen or read anytime.
What if I don't like it?
Month-to-month, cancel anytime. No contracts. If it's not working for your shop, turn it off. No hard feelings.
